PRIVACY POLICY

We take your privacy seriously. This policy explains what personal information we collect, why we collect it and how we look after it.

LAST UPDATED: SEPTEMBER 2026

ABOUT THIS POLICY

This privacy policy applies when you visit the Front Room website, make a booking or enquiry, sign up to our mailing list, contact us, or otherwise provide personal information to us.

We only collect and use personal information where we have a valid reason to do so, and we aim to be clear about how your information is used.

INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us. It may include:

  • Your name
  • Your email address
  • Your telephone number
  • Information you provide when making an enquiry
  • Booking details, such as the date, time and size of your party
  • Information you provide when signing up to our mailing list
  • Information you provide when contacting us directly
  • Technical information relating to your use of our website

Please avoid including sensitive personal information in free-text enquiry or message fields unless it is genuinely necessary.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Manage restaurant and pod bookings
  • Respond to private hire and event enquiries
  • Contact you about a booking or enquiry
  • Provide the services you have requested
  • Manage our relationship with you
  • Send marketing emails where you have chosen to receive them
  • Improve our website, services and customer experience
  • Maintain the security and proper operation of our website
  • Meet our legal and regulatory obligations

WHY WE CAN USE YOUR INFORMATION

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

CONTRACT

Where we need your information to provide a booking, service or other arrangement you have requested.

LEGITIMATE INTERESTS

Where using your information is reasonably necessary for running and improving our business, provided those interests do not override your rights and interests.

CONSENT

Where you have given us permission, such as when you choose to receive certain marketing communications or accept optional cookies.

LEGAL OBLIGATION

Where we need to process information to comply with a legal obligation.

RESTAURANT BOOKINGS

Our website may use a third-party booking service to process restaurant and pod reservations.

When you use a third-party booking service, information you provide may be processed by that provider in accordance with its own privacy policy and terms.

We may receive the information needed to manage your reservation and provide your booking.

OUR MAILING LIST

If you subscribe to our mailing list, we may use the details you provide to send you news, offers, promotions and updates from Front Room.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails.

Unsubscribing from marketing will not prevent us from contacting you where necessary about an existing booking, enquiry or other service you have requested.

WHO WE SHARE INFORMATION WITH

We do not sell your personal information.

We may share personal information with trusted organisations that help us operate our business and website. These may include:

  • Restaurant booking providers
  • Email and mailing-list providers
  • Website hosting and technical service providers
  • Professional advisers where necessary
  • Authorities or regulators where required by law

Where another organisation processes personal information on our behalf, we expect it to handle that information securely and only for the appropriate purposes.

COOKIES

Our website may use cookies and similar technologies to make the website work, remember preferences, understand how the website is used and provide relevant functionality.

You can find more information about the cookies we use and your choices in our Cookies Policy.

HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to keep information for legal, accounting or regulatory purposes.

How long we retain particular information will depend on the type of information and why we hold it.

KEEPING YOUR INFORMATION SAFE

We take appropriate steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet service can guarantee absolute security, but we take reasonable measures to protect the information entrusted to us.

YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • Ask for a copy of personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain uses of your personal information
  • Ask for certain information to be transferred to you or another organisation
  • Withdraw consent where our processing is based on your consent

These rights are subject to certain legal conditions and exemptions.

QUESTIONS OR COMPLAINTS

If you have a question about how we use your personal information, or would like to exercise one of your data protection rights, please contact us.

If you are unhappy with how your personal information has been handled, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

CONTACT US

If you have any questions about this privacy policy or the personal information we hold about you, please get in touch.

Front Room

Email:
hello@front-room.co.uk

CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes to our website, services, business or legal obligations.

When we make changes, we will update the date shown at the top of this page.